Refund policy
Returns & Refunds
At Jamaal Prints, every artwork is printed to order and carefully inspected before it leaves our studio. If something isn’t right with your order, we’re here to help.
Returns
Because every artwork is made to order specifically for you, we do not accept returns or exchanges if you change your mind after placing your order.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery by emailing idris@jamaal.store.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the artwork and its packaging
If your return is approved, we’ll provide instructions on how to return the item. Please do not send any items back without contacting us first, as we may not be able to process the return.
Return Address
Jamaal Prints
4 Kent Road
Wynberg
Cape Town
7800
South Africa
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your artwork is damaged during shipping, has a manufacturing defect, or you receive the wrong item, let us know within 7 days of delivery. Once we’ve reviewed the issue, we’ll arrange a replacement, repair, or refund where appropriate.
Non-Returnable Items
The following items cannot be returned or exchanged unless they are damaged, defective, or incorrect:
- Made-to-order artworks
- Custom or personalised products
- Sale or clearance items
- Gift cards
Refunds
Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
If you haven’t received your refund within 15 business days after it has been approved, please contact us at idris@jamaal.store.
Your Consumer Rights
Nothing in this Returns & Refunds Policy limits or excludes any rights you have under the South African Consumer Protection Act, 2008. If a product is defective, not of acceptable quality, or not as described, you are entitled to the remedies available under applicable South African consumer law.
If you have any questions about this policy, please contact us at idris@jamaal.store. We’ll be happy to help.